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AAEP Virtual Wednesday Round Table:  Emergency Coverage: Client Communication Strategies to Prevent Burnout

AAEP Virtual Wednesday Round Table: Emergency Coverage: Client Communication Strategies to Prevent Burnout

Recorded On: 04/26/2023

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As our profession grapples with the evolution of this foundational yet burnout-inducing facet of equine practice, simple and effective management strategies do exist which help alleviate some of the strain emergency coverage creates for equine veterinarians.

Join Drs. Aimee Eggleston-Ahearn, Racquel Lindroth and Jessica Martin as they share strategies for establishing emergency coverage boundaries as well as proactively educating clients about after-hours expectations.

No CE credit.

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This session is sponsored by CareCredit

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On-demand recording: Emergency Coverage: Client Communication Strategies to Prevent Burnout
Open to view video.  |  90 minutes
Open to view video.  |  90 minutes View the on-demand recording here.
Authorized Agent Policy form from Mountain Pointe Equine
Open to download resource.
Open to download resource. This is a form used by panelist Dr. Jessica Martin and her practice Mountain Pointe Equine to ensure there is appropriate authorization to treat an animal.
EZ Pay Authorization Form
Open to download resource.
Open to download resource. A form used by Mountain Pointe Equine (Dr. Jessica Martin) for clients to ensure that their bills are paid within 24 hours of services.
On the web: Equine Lifetime of Care study from CareCredit
Select the "Visit the website" button to begin.
Select the "Visit the website" button to begin.
On the web: CareCredit Lifetime Cost of Horse Ownership study
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Select the "Visit the website" button to begin.
On the web: Mountain Pointe Equine (Dr. Jessica Martin) Emergency Co-op Letter
Select the "Visit the website" button to begin.
Select the "Visit the website" button to begin. An outline of the development of B.W. Furlong & Associates and Mountain Pointe Equine Veterinary Services rotating Emergency Coverage Cooperative.
On the web: Sustainability in Equine Practice Seminars
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Select the "Visit the website" button to begin.

Aimee Eggleston-Ahearn, DVM

Dr. Eggleston is an equine veterinarian who has owned and operated a solo ambulatory equine practice since 2005. She grew up a “Cape Codder,” graduated from Tufts School of Veterinary Medicine in 2000, and completed an internship at Blue Ridge Equine Clinic in Virginia. Dr. Eggleston has collaborated on various wellness initiatives for the AAEP, AVMA, and Connecticut VMA over the years. She founded a non-profit, Veterinarians for the Intervention and Prevention of Suicide (VIPS), with two colleagues. Dr. Eggleston loves to camp/hike, travel, pursue athletic endeavors (or just snuggle!) with her 13-year-old daughter and husband. She feels centered watching her flock of 12 hens “peck about.”

Jessica Martin, DVM

Dr. Martin is an ambulatory associate at Mountain Pointe Equine Veterinary Services in Long Valley, N.J. After attaining her veterinary degree from Ross University, Dr. Martin completed an internship at Mid-Atlantic Equine Medical Center in Ringoes, N.J., before joining Mountain Pointe Equine in 2018 as the practice’s first associate. The practice has a focus on general and performance medicine, and recently successfully formed an emergency cooperative with a neighboring practice. Dr. Martin's particular interests include endoscopy and dentistry.

Racquel M. Lindroth, DVM, DABVP (Equine)

Dr. Lindroth maintains a strong interest in helping practitioners establish innovative business models for emergency coverage. Having previously participated in the formation of an emergency co-operative and providing service as an equine relief veterinarian, she has presented on the topic of emergency coverage at the AAEP Annual Convention and facilitated many rounds discussions. Dr. Lindroth resides in Bozeman, Mont., as a dedicated equine veterinarian, educator, wife, and mother. A veterinary graduate of Colorado State University, Dr. Lindroth has over 25 years of diverse equine practice experience both as a business owner and academic instructor. She currently teaches at Montana State University but will soon relocate and assume a new faculty position at Lincoln Memorial University College of Veterinary Medicine.

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